multiservice business

How did the pandemic affect multiservice businesses? Ristorando Magazine's interview with Markas' Sales & Marketing Director

27.07.2021 - Italy

The pandemic has highlighted the importance of hygiene and safety in indoor environments. Multiservice businesses had to adjust in order to meet the industry's new requirements.

How did Markas react? Claudia Flaim, our Sales & Marketing Director, shares her thoughts in an interview with Ristorando Magazine about non-food services provided by multi-service companies.
multiservice business
Cleaning and sanitizing, facility management, multiservices: how do you structure your offer in this field?

As a multiservice business, our mission is offering hospitals, retirement homes, schools and universities - as well as other facilities such as offices and hotels - a 360º service package that meets all their needs.

Therefore, in addition to Clean and Food services, which are the key pillars of Markas Group, over the years we have specialized in providing our clients with integrated facility solutions: from Logistics & Care services that facilitate intra-hospital logistics and patient care, to Facility maintenance services, and personalized hotel Housekeeping services.
multiservice business
How did the pandemic impact your non-food business activities?

Markas collaborates with many hospitals, retirement homes and healthcare facilities - more than 200 clients.

As a result of the pandemic, their needs changed dramatically. We, at Markas, have been there for them in order to offer the right support.

Due to the rapidly growing demand for hospital disinfection and internal logistics services, we have stepped up our activities and put in place all the necessary processes to ensure business continuity, even under really challenging conditions.
multiservice business
Cleaning and sanitizing have been and will continue to be at the heart of virus-related policies. How are you facing this trend in terms of specific services? What kind of requests have you received from your clients for these services?

Thanks to our 30 years' expertise in the healthcare disinfection sector, we were among the first businesses that offered a highly professional disinfection package, including the use of hydrogen peroxide and cleansing agents compliant with the official government guidelines.

We streamlined our sales processes and we offered our service package to various facilities that needed it, including supermarkets, shops and restaurants.
multiservice business
What are your medium-term goals when it comes to facility management services?

Markas' strategy is based on a sustainable growth path for all our divisions and on a true partnership that takes care of our clients' needs in an integrated way.

Our aim is to offer our customers a single specialized contact point for all their facility-related needs and therefore to provide them with the right support so they can fully focus on their main business. 
multiservice business
Describe briefly a success story.   

Markas designed a tailor-made cleaning and sanitizing package for Ferrarelle, adapting it to each different area of their bottling facility. In addition to meeting and satisfying our client's needs, service quality has also been our top priority. Thanks to an active control system that includes more than 16,500 checks every year, we can guarantee the highest standards of hygiene and safety at all times. In other words, a shared goal: "Quality, safety, and protecting the environment are key priorities for Ferrarelle SpA. That's why we have chosen Markas for the cleaning of our production facility in Darfo Boario Terme. Markas' cleaning services allow us to exceed the high standards of hygiene required in order to guarantee our consumers absolute safety - says Marcelo Astrini, Director of Ferrarelle's production facility in Darfo Boario Terme. Our mineral water is special and unique thanks to more than 615 quality controls that take place daily as well as several food safety certifications that are updated and renewed annually'.  

To find out more about our collaboration with Ferrarelle click here.


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