Our certifications: quality and safety at every stage

In the long run, only quality counts.

Strengthened by this belief, we aim to offer our customers a range of services with quality assured by established procedures, including auto-control systems, shared controls and assessments by in-house specialists and certifying bodies.

The aim of all this is to constantly improve our services, thus guaranteeing the safety of our customers and employees.

Markas certifications

ISO 9001

Quality ISO 9001

Markas has since 1996 designed and implemented a quality management system that meets ISO 9001 standards: the aim is to ensure continuous improvement of company performance according to the “plan-do-check-act” system.

ISO 14001 / EMAS

Environment ISO 14001 and EMAS registration

With the aim of promoting awareness and understanding among our staff towards environmental issues and of continuously improving the company’s approach to the environment, Markas has designed and implemented a dedicated management system that has, since 2005, met ISO 14001 standards and now (since 2017) meets EMAS standards. We are thus committed to identifying the environmental aspects, implementing projects that will reduce the environmental impact of company activities and monitoring compliance and regulatory updates.

Download environmental declaration Italy
 

ISO 45001

ISO 45001 Safety and health at Work

Staff health and safety is crucial for us. That's why Markas has implemented an occupational health and safety management system that meets ISO 45001 standards, ensuring a safe workplace and reducing health risks.

SA 8000

Corporate social responsibility SA8000

Social responsibility is one of the pillars upon which Markas stands. Operating in an ethical and transparent way towards stakeholders is a priority for the company, which has now obtained certification for its corporate social responsibility in accordance with Social Accountability 8000 standard. SA8000 is an international standard whose aim is to safeguard workers’ rights and achieve an overall improvement in working conditions.

ISO 21001

ISO 21001 learning services

Markas puts great emphasis on advanced education measures for its staff. As of 2017, the learning services of Markas are certified according to ISO 21001 (previously ISO 29990).

ISO 37001

Anti-bribery ISO 37001

Transparency and trust are the foundations of our organization. In 2020 we have added one more certification to our portfolio; the certification ISO 37001, that together with the ‘Organizational Model 231’, certifies the company’s commitment to bribery prevention.

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ISO 37301

ISO 37301 Compliance Management

In 2020, Markas implemented a Compliance Management System according to ISO 19600 standards, which has since been replaced by ISO 37301, the international standard for the use of Compliance Management Systems. The Code of Conduct plays a central role in the Compliance Management System at Markas. It forms the foundation for a sustainable corporate culture that is compliant with the law and ethically oriented, to which Markas is committed holistically. Its regulations provide guidance and security in daily business operations. The integrity of the employees is a decisive building block for the success of the family business.

Rating of legality

Rating of legality

Markas is part of the list of companies having a Rating of legality assigned by the Italian Competition Authority (AGCM), which recognizes the effort of firms committed to adopting and promoting guidelines of ethical conduct within the company. The high standards of legality and control observed from the company’s leadership policy allowed Markas to obtain the Rating of legality with the maximum score of 3 stars.

Family Audit

Family Audit Certification

The Family Audit certification is a management tool adopted by organizations that want to certify their continuous commitment to a favourable work-life balance as well as improve the well-being of their employees and their families. Markas started the certification process in 2022 and obtained the basic certification in March 2023.

Gender Equality

Gender Equality Certification UNI/PdR 125:2022

In November 2023, Markas obtained the Gender Equality Certification (UNI/PdR 125:2022). This important recognition demonstrates the company's commitment to its employees and the importance it places in promoting an inclusive, fair and respectful work environment. With the aim of making gender equality a corporate practice, Markas started the certification process in early 2023 and shared with all employees a strategic plan with actions that will be implemented over the next three years.

Clean certifications

UNI 14065

Bio-contamination control system UNI 14065

Control over the correct processes for textile washing represents a vital part of the standards of excellence we have achieved. The UNI 14065 bio-contamination control system guarantees zero bio-contamination risks along the entire cleaning chain.

CFP Systematic Approach

CFP Systematic Approach

To ensure ever increasing sustainability, Markas is one of the first service companies in Italy to implement a system that allows you to calculate the impact of the cleaning service in terms of CO2 production. Thanks to this system, certified and applicable both during the tendering phase and in the final evaluation, it is possible to develop effective measures to reduce the emissions deriving from the service.

Ecolabel Certification

Ecolabel Certification for Indoor Cleaning Services

Markas has obtained the prestigious Ecolabel certification for indoor cleaning services, in accordance with EU Commission's Decision 680/2018. The service guarantees low environmental impact and maximum efficiency. The use of products with specific environmental certification (Ecolabel or equivalent), equipment with reduced energy impact and thorough staff training serve as the foundation of Markas' certified service.

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Food certifications

ISO 22000

Food safety management ISO 22000

The ISO 22000 food safety management system allows Markas to guarantee control over food safety and the quality of its operational and production processes.

ISO 22005

Food chain traceability ISO 22005

The Markas food chain traceability system is certified to ISO 22005 standard and allows the history of each product to be documented, keeping track of the territorial origin of each foodstuff used in the production of meals.

GMP - HACCP

GMP - HACCP Good Manufacturing Practices in Food Production Chains

The new GMP (Good Manufacturing Practices) system, adopted by Markas in terms of food safety, offers the opportunity to extend the risk analysis, defined by the 'Codex Alimentarius', to every type of production facility, providing a single unified global approach.

This, by establishing the necessary operating conditions and requirements, guarantees hygiene throughout the food chain to protect the consumer.

UNI 11584

Menu design UNI 11584

The entire process of menu design follows standards of excellence certified according to UNI 11584 in respect of the health, environment and seasonality of products, the needs of a multicultural society and the principles of food safety. The standard aims to promote a balanced lifestyle based upon the principles of the Mediterranean diet, and is inspired by the principles of sustainable development, energy saving, reduction of food waste and protection of consumer interests.

REG CE 834/07

Organic production REG CE 834/07

Markas pays particular attention to the processes involved in the preparing and serving of organic meals. In 2018 our long list of certifications was augmented by the organic product certificate for activities that are comply with EC Reg. 834/07.

Gluten-Free

Certificate of conformity for gluten-free catering

The Markas gluten-free catering service has successfully passed strict protocols and inspections for all stages of gluten-free recipe preparation, starting with the procurement of raw materials.

Special diets

Certificate for special diets

In order to prepare special menus for persons with specific dietary needs (those allergic to or intolerant of particular foods), Markas has obtained certification for special diets so as to guarantee the safety of our preparations.

Facility certifications

UNI EN 16636

Pest management and control UNI EN 16636

Markas has adopted an infestation management system that meets standard UNI EN 16636, the European reference standard for all companies offering disinfestation services. This standard also governs the skills of the personnel involved, the effectiveness of interventions, and the control, evaluation and provision of the service.