The 2019 Social report

Read our Social Report “Markas si racconta”

The 2019 Social Report is entitled “Markas si racconta” (Markas from our point of views) and the key players are the Family and the various Departments that describe the highlights of 2019 from their point of view. A real journal that focuses on our employees and their daily work.

The Social report outlines the concrete facts and results achieved by Markas last year, with the ultimate goal of creating value for all stakeholders. A commitment to the sustainable development of our company from an environmental, economic and social point of view.
innovation - Markas
Family: three keywords characterize the most important milestones of 2019: consolidation, innovation, future. Among the most significant innovations, the entry into the new headquarters at the beginning of the year, the achievement of the prestigious WELL certification for the new headquarters as the first building in Italy to be certified in the “New and Existing Buildings” category, the creation of the new corporate video that tells the passion and attention to detail that distinguishes our work and, finally, the Christmas donation in favour of the Clab cooperative in Bolzano, with which a project under the motto of sustainability and social responsibility has also been launched.
Human Resources: at the end of 2019, Markas Italy had 6,733 employees, 95% of whom had permanent contracts. The female quota among our employees is 83%, a characteristic that Markas is committed to protecting by promoting initiatives aimed at reconciling family and work. In 2019, 47,500 hours of training were provided in the company, with an increase of more than 39% compared to 2018.
Quality: in 2019 our environmental management system was again certified according to ISO 14001 standards and more recently EMAS, the most important certification in terms of sustainability awarded by the European Union. Furthermore, in August 2019 and with the aim of reducing the consumption of disposable plastic in canteens, the "Green canteen" project was launched, which saw the canteens of the Free University of Bozen/Bolzano as a pilot case and then spread in the following months to various objects in Italy.
Purchasing: with a view to increasingly greener purchases, we have also paid particular attention to the sustainability of our supplies in 2019. In the Food world we have increased the purchase of food products with PDO, PGI, TSG, products with organic certification and km0 products. Our commitment to support animal welfare has also enabled us to reduce by 70% the purchase of eggs produced by hens in cage management. In the Clean world about 30% of chemical products and 50% of disposable products used are Ecolabel, European certification that guarantees product safety for man and the environment. 
contract - Markas
Sales: the solidity of our company is confirmed, which closes 2019 marking a growth of more than10 million with a final turnover of € 215,866,362. The positive trend is accompanied by the constant growth of Markas at Group level, whose turnover last year amounted to €282 million. Particularly remarkable is the development of the Housekeeping division, which grew 203.32% from 2018 to 2019. In 2019, the Food division dedicated particular attention to offering increasingly high level catering, specialising in the production of dishes cooked at low temperatures using the sous-vide technique.
Administration and finance: 97.6% of the added value produced by Markas in 2019 was reinvested in our employees. Support for the community and the territory has also been given in many forms with projects dedicated to charity, culture and economy. Last year we have launched more than 50 initiatives in favour of the society, for a total of € 145,033,992.
Production: among the many projects launched in 2019, last autumn Markas initiated a project at the canteens of the Free University of Bozen/Bolzano intended to turn lunch into a moment of culture and discovery of the excellence of the South Tyrolean territory through experiences, direct interaction with local producers and discussions with experts of the sector. In the Housekeeping division, a tool dedicated to online reputation has been introduced that allows our partner hotels to keep track of the reviews left by guests in real time so that they can intervene if any critical issues regarding room cleanliness are reported.
Information systems: one of the most important projects in 2019 was the agile integration of systems to make work more effective on an ongoing basis for the benefit of both employees and customers. In particular, the IT systems used in the company were streamlined and integrated, equipping us on the one hand with new on-premise cloud platforms and consolidating our legacy systems on the other. Another very important project, carried out in close collaboration with the colleagues of the Human Resources department of Italy and Austria, was the implementation of the new HCM (Human Capital Management) management system, which allows the HR to manage personal data, profiles and evaluation sheets.

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